Cloud Innovics is an independent hosting company and is not affiliated with Intuit. This page shows you how to check the official status and what to try. It does not show live status itself.

If QuickBooks will not open, loads slowly, or stops partway through a task, the first question is whether the problem is on Intuit’s side or yours. A few minutes of checking usually answers it.

Step 1: Check Intuit’s Official Status Page

Intuit publishes the current state of its services at status.quickbooks.intuit.com. It reports separately on:

• QuickBooks Online (United States, Canada, EMEA, APAC and LATAM)
• QuickBooks Self-Employed
• QuickBooks Desktop (United States, Canada, EMEA and LATAM)
• Intuit Enterprise Suite (United States)

If the product and region you use show an active incident, the problem is on Intuit’s side. Nothing you change on your computer will fix it, and the status page will tell you when it is resolved. If everything shows as operational, go to Step 2.

Tip: You can subscribe on that page by email or text message. Email subscribers get a notice when an incident is created, updated or resolved. Text subscribers get a notice when it is created or resolved.

Step 2: Rule Out Your Own Side

Work through these in order. Each takes about a minute.

1. Try another site. If other websites are also slow or will not load, the problem is your internet connection, not QuickBooks.
2. Try another browser or device. Intuit recommends Google Chrome for QuickBooks Online, kept up to date. If it works somewhere else, the original browser or computer is the cause.
3. Clear the browser cache and cookies, then sign in again. A common test is to open a private (incognito) window, sign in, and see if it works. If it does, clearing the cache in your normal window usually fixes it. Intuit advises against using private mode for daily work, because it re-downloads everything on every page load and is slower.
4. Check the date and time on the computer. A wrong clock can stop secure sites from loading.
5. Look at security software and the network. Antivirus or a firewall can block the site. Try another network, such as a phone hotspot, to find out if your office network is the issue.

Intuit also notes that QuickBooks Online speed depends on your browser, your computer’s processor and memory, and your internet speed, and that its most-used pages normally load in about 10 seconds. If yours take far longer than that, one of those is probably the limit.

Step 3: Is It the Slow Season?

Everything gets slower when many people use it at once. The weeks around tax deadlines and month-end are the busiest. If the status page is clear and your own checks pass, wait ten minutes and try again before assuming something is broken.

If You Use QuickBooks Desktop

QuickBooks Desktop runs on your computer or server, so an outage in the QuickBooks Online website does not stop it from opening. Some Desktop features that connect to Intuit’s online services can still be affected by an Intuit incident, and the status page lists QuickBooks Desktop as its own item. If the program itself will not open or a company file will not load, that is a different problem. See our guides on H202 and H303 errors and the -6000 series errors.

If Your QuickBooks Runs on a Hosted Server

When QuickBooks Desktop is installed on a hosted Windows server, you connect to it from your own computer. If you cannot connect, check in this order: your own internet, whether a colleague can connect, and then your provider’s support. A problem in the QuickBooks Online website would not affect a Desktop file hosted on a server. If you are hosted with Cloud Innovics, our 24/7 support team can check the server for you, and customers keep their own QuickBooks license.

When to Contact Support

• The status page shows an incident: wait for Intuit to resolve it. Support cannot speed it up.
• The status page is clear and the five checks fail: contact Intuit through the Help menu in QuickBooks, or contact your accountant or IT provider.
• You are hosted with us: open a ticket or call our support line from your customer portal. We only help with hosted servers and do not provide Intuit support.

Quick Answers

Is there an official number to ask whether QuickBooks is down? Use the status page, not a phone number from a search result. Be careful with look-alike “QuickBooks support” numbers that are not Intuit.

Does an outage mean I have lost my data? Outages are usually temporary and the status page tells you when service is restored. Whatever the cause, keep your own regular backups of desktop company files.

Would hosting stop this from happening? No. Hosting cannot prevent an Intuit outage. What it can remove are problems caused by your own office computers, network and file-sharing setup.

Status information comes from Intuit’s page at the time you open it. Steps can vary by QuickBooks version and browser.