Your needs will change as your firm grows. This page explains how to change your plan, add or remove users, what you pay when you do, and how cancellations and refunds work.

Upgrading or Changing Your Plan

You can upgrade your storage, RAM or user count at any time. Billing is adjusted pro-rata, so you only pay the difference for the rest of your billing cycle. Contact our support team to arrange the change.

Adding or Removing Users

• Adding users. Contact our support team. New users are billed immediately on a pro-rated basis.
• Removing users. Removals take effect at your next billing cycle.
• What an extra user costs. Each plan includes a set number of users. Beyond that, an additional user is $40 a month on Starter, $30 on Growth and $25 on Enterprise.

Other Add-Ons

• Additional storage: $2 per GB per month.
• Additional application: $10 per application per month.
• MS Office: $10 per user per month.

Setup and migration are free. See Hosting Plans and Pricing Explained for what each plan includes.

Payment

We bill in US dollars. Choosing yearly billing saves 10% compared with monthly billing.

Cancelling

You can cancel at any time by contacting Cloud Innovics at info@cloudinnovics.com or through customer support. Include your name, company name, contact details and your order or invoice number. A reason is optional. Cancelling does not by itself entitle you to a refund. Refunds follow the policy below.

The 30-Day Money-Back Guarantee

If you are not completely satisfied with an eligible hosting service, you can request a refund within 30 calendar days of your initial purchase. Requests after 30 days may not be eligible unless the law requires otherwise. Each request is reviewed individually.

Refunds can be considered, for example, when a service could not be provisioned because of an issue within our control, when it materially differs from its published description, when a technical problem in our hosted environment cannot be resolved in a reasonable time, or for duplicate payments and billing errors.

Generally not refundable: completed migration or setup services, consulting and custom development, third-party software licenses, Microsoft licensing fees, domain and SSL purchases, and services already fully delivered.

Approved refunds go back to the original payment method where possible, and timing depends on your payment provider and bank. If a subscription renews automatically, ask promptly, since renewal refunds are considered case by case when the service has not been substantially used.

The full terms are in our Refund Policy.

Related: Hosting Plans and Pricing Explained