Cloud Innovics Enterprise Terms and Conditions
Welcome to Cloud Innovics. These Terms and Conditions govern your access to and use of our website and cloud hosting services. By using our website or Services, you agree to these Terms.
•Definitions
Throughout these Terms, “Cloud Innovics”, “Company”, “we”, “our”, and “us” refer to Cloud Innovics. “Customer”, “Client”, “you”, and “your” refer to the individual or entity using the Services. “Services” means cloud hosting, migration, managed IT, technical support, and related offerings.
•Related Policies
These Terms should be read together with our Privacy Policy, Refund Policy, Service Level Agreement (SLA), and Disclaimer.
1Services
Managed cloud hosting, QuickBooks Hosting, Tax Software Hosting, Windows Application Hosting, migration, and technical support.
2Eligibility
You must be legally capable of entering into binding agreements.
3Customer Responsibilities
Provide accurate information, comply with applicable laws, maintain valid software licenses, and ensure authorized users comply with these Terms.
4Account Security
You are responsible for safeguarding account credentials and all activity under your account.
5Software Licensing
Customers are responsible for maintaining valid licenses for third-party software unless otherwise stated.
6Acceptable Use
No unlawful use, malware, spam, unauthorized access, or activities that threaten the stability or security of our infrastructure.
7Orders and Payment
Fees are payable in advance unless otherwise agreed in writing. Late payment may result in suspension or termination of Services.
8Refunds
Refund eligibility and procedures are governed by the separate Cloud Innovics Refund Policy.
9Service Level Agreement (SLA)
Uptime commitments, maintenance windows, backups, disaster recovery, and support response targets are governed by the separate SLA.
10Privacy and Customer Data
Collection and processing of personal information are governed by our Privacy Policy. Customers retain ownership of their data.
11Technical Support
Cloud Innovics provides technical support to all customers for issues related to the Services. We are committed to responding to support requests promptly and making commercially reasonable efforts to resolve reported issues as quickly as possible. Response and resolution times may vary depending on the nature, complexity, and severity of the issue.
12Suspension and Termination
Cloud Innovics may suspend or terminate Services immediately where necessary to protect security, comply with law, respond to non-payment, or enforce these Terms.
13Third-Party Software
Cloud Innovics is not responsible for third-party software defects, licensing, updates, or discontinued support.
14Intellectual Property
All Cloud Innovics branding, website content, documentation, and trademarks remain our property or that of their respective owners.
15Confidentiality
Cloud Innovics will use commercially reasonable efforts to protect confidential customer information and disclose it only where required to provide Services, comply with law, investigate abuse, or with customer authorization.
16Warranty Disclaimer
Except as expressly provided in the SLA, the Services are provided “as is” and “as available”. Cloud Innovics disclaims all warranties to the fullest extent permitted by applicable law.
17Limitation of Liability
To the fullest extent permitted by law, Cloud Innovics shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, goodwill, business opportunities, or data. Liability shall not exceed the fees paid for the affected Service during the three months preceding the claim.
18Indemnification
You agree to indemnify and hold harmless Cloud Innovics from claims arising from your use of the Services or violation of these Terms.
19Electronic Communications
You consent to receive invoices, notices, maintenance notifications, and service communications electronically.
20Force Majeure
Cloud Innovics is not liable for failures caused by events beyond its reasonable control.
21Severability
If any provision is unenforceable, the remaining provisions remain in effect.
22Assignment
Customers may not assign these Terms without prior written consent from Cloud Innovics.
23Entire Agreement
These Terms, together with the Privacy Policy, Refund Policy, SLA, Disclaimer, and any applicable Service Agreement, constitute the entire agreement between the parties.
24Changes to These Terms
We may revise these Terms by posting updated versions on our website.
25Governing Law
These Terms shall be governed by the laws applicable to Cloud Innovics and any applicable contractual agreements between the parties.