Cloud Innovics Refund Policy
Cloud Innovics LLC (“Cloud Innovics,” “Company,” “we,” “our,” or “us”) is committed to providing reliable cloud hosting services and excellent customer support. This Refund Policy explains the conditions under which refunds may be requested for services purchased from Cloud Innovics.
This Refund Policy should be read together with our Terms and Conditions, Service Level Agreement (SLA), Privacy Policy, and Disclaimer, which collectively govern your use of our Services.
1Definitions
For the purposes of this Refund Policy:
Cloud Innovics, Company, we, our, and us refer to Cloud Innovics LLC. Customer, Client, you, and your refer to any individual or business purchasing or using our Services.
Services means the cloud hosting services, QuickBooks Hosting, Tax Software Hosting, Windows Application Hosting, migration services, managed IT services, technical support, and related services provided by Cloud Innovics.
230-Day Money-Back Guarantee
Cloud Innovics offers a 30-Day Money-Back Guarantee on eligible hosting services. If you are not completely satisfied with your hosting service, you may request a refund within thirty (30) calendar days of your initial purchase.
Refund requests received after the 30-day period may not be eligible for a refund unless otherwise required by applicable law.
3Service Cancellation
Customers may cancel their Services at any time by contacting Cloud Innovics. Cancellation requests may be submitted by:
When requesting cancellation, customers should provide:
Service cancellation does not automatically entitle a customer to a refund. Refund eligibility is determined in accordance with this Refund Policy.
4Eligible Refund Requests
Refund requests may be considered under circumstances including, but not limited to:
Each request will be reviewed individually.
5Non-Refundable Services
Unless otherwise required by applicable law, refunds generally will not be provided for:
6Refund Request Procedure
To request a refund, customers should contact Cloud Innovics within the applicable refund period. Refund requests should include:
Cloud Innovics may request additional information where reasonably necessary to evaluate the request.
7Refund Processing
Approved refunds will be processed using the original payment method whenever reasonably possible. Refund processing times may vary depending upon:
Cloud Innovics is not responsible for delays caused by financial institutions or payment processors after a refund has been issued.
8Subscription Renewals
Customers are responsible for monitoring subscription renewal dates.
Refund requests for automatically renewed subscriptions may be considered on a case-by-case basis, provided the request is submitted promptly after the renewal date and no substantial use of the renewed Services has occurred.
9Fraud Prevention
Cloud Innovics reserves the right to deny refund requests where fraud, abuse, chargeback misuse, or violations of our Terms and Conditions are reasonably suspected.
10Changes to this Refund Policy
Cloud Innovics may update this Refund Policy from time to time. Updated versions will be published on our website together with a revised Effective Date. Continued use of our Services constitutes acceptance of the updated Refund Policy.
11Related Policies
This Refund Policy should be read together with our Terms and Conditions, Service Level Agreement (SLA), Privacy Policy, and Disclaimer. These documents collectively govern your relationship with Cloud Innovics LLC.
Contact Us
Questions about this Refund Policy or want to request a refund? Reach out to our team.